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    Refund & Cancellation Policy

    Last updated: April 1, 2026

    This policy explains how refunds and cancellations work for GenReady (genready.ai), operated by Super Easy EOOD, a company registered in Bulgaria.

    We want you to be happy with GenReady. If it's not the right fit, here's what you need to know.

    1. 14-day money-back guarantee

    If you subscribe to a paid plan and it's not what you expected, you can request a full refund within 14 days of your initial subscription purchase - no questions asked.

    This guarantee applies to your first subscription purchase only. It does not apply to renewals, plan upgrades, or overage charges.

    2. How to request a refund

    To request a refund within the 14-day window, you can either:

    • Email us at kris@genready.ai with the subject line "Refund request" and the email address associated with your account
    • Contact Polar directly through the receipt or invoice email you received when you subscribed

    Refunds are typically processed within 5–10 business days, depending on your payment method and bank.

    3. After 14 days

    After the 14-day guarantee period, no refunds are available. This includes partial refunds, prorated refunds for unused time, or refunds for plan downgrades. You can still cancel your subscription at any time (see below).

    4. Cancelling your subscription

    You can cancel your subscription at any time from your account settings. Here's what happens when you cancel:

    • Your subscription stays active until the end of the current billing period (you've already paid for it, so you keep access)
    • You won't be charged again after cancellation
    • At the end of the period, your account reverts to the Free tier (5 reports/month, limited features)
    • Your account and data are not deleted - you can continue using the Free tier or re-subscribe anytime

    No prorated refunds are given for unused time remaining in the current billing cycle.

    5. Auto-renewal

    All paid subscriptions automatically renew at the end of each billing cycle (monthly or annually) unless you cancel before the renewal date. You'll be charged the current rate for your plan at each renewal. If you don't want to be charged again, make sure to cancel before your next billing date.

    6. What happens to your data

    When you cancel a paid subscription, your account is not deleted. Your scan history, reports, and account settings remain intact. You simply lose access to paid features and your usage limits revert to the Free tier.

    If you want to delete your account and all associated data entirely, you can do so from your account settings at any time.

    7. Polar processes all refunds

    All payments for GenReady are processed by Polar (polar.sh), our merchant of record. Polar handles all refund processing, and refunds will be returned to the original payment method used during purchase.

    Polar's Terms of Use apply to all payment transactions.

    8. Contact

    Questions about refunds or cancellations? We're here to help: